Prior authorization is required for ALL genetic testing, including genetic testing performed during pregnancy. A patient is not financially responsible for services denied due to lack of prior authorization. In network providers are contractually obligated to write off the cost of services if performed without prior authorizations. Patients may NOT be balanced billed. Additionally, members must consent to the use of an out of network laboratory.
Providers located in Carroll, Heard and Haralson counties may not be in network for 2017. If a provider’s status is in question, please use the Find A Provider search feature or call Customer Service at 800-811-4793. Providers who would like to apply for network participation may visit the Provider Enrollment section for information and instructions.
From January 6 to January 31, 2017, Alliant customer service is available 8 a.m. – 6 p.m., Monday – Thursday and 9 a.m. – 6 p.m. on Friday, to accommodate the higher call volume during Open Enrollment. Alliant Customer Service: Toll free (TTY/TDD) 800-811-4793.