Alliant Launches Text Program for SoloCare (IFP) Members
Life is busy – especially at this time of the year with the start of school, activities picking up, and sports in full swing. To help make things easier, SoloCare members will now receive text message reminders to stay on top of their health insurance premium payments.
Members will receive text messages twice monthly, designed to help ensure their coverage remains in place:
- 26th of each month: SoloCare members will receive a reminder text that a premium payment will be due soon.
- 10th of each month: SoloCare members will receive a reminder text to check on a past due premium payment.
Each text will include a secure link that directs members to Alliant’s website to make a payment online. Members who have already made their payment can disregard the reminder text message.
We have included examples of the text messages that will be sent. Members will first receive an initial welcome and setup message, which allows them to opt out of this text program. After this one-time initial welcome and setup message has been sent, members will only receive reminders of upcoming and past due payments.
If you have any questions, please contact Client Services at (866) 403-2785.
Example Text Messages
Text Message #1: Initial Welcome and Setup Message
Hi John Doe, this is Alliant Health Plans. We will be providing important reminders about your payment status.
Not John Doe? Text WRONG. Español? Envie ES. For help, text HELP. If you OBJECT AND DO NOT authorize receiving healthcare messages, text STOP.
Msg&data rates may apply.
Text Message: Payment Reminder (26th of the month)
Alliant Health Plans: John Doe, your payment is due soon. Paying on time helps prevent delays in coverage that may impact your care. Visit AlliantPlans.com to make a payment. For support, call us at 866-403-2785.
For help, text HELP. If you OBJECT AND DO NOT authorize receiving healthcare messages, text STOP. Msg&data rates may apply.
Text Message: Late Notice (10th of the month)
Alliant Health Plans: John Doe, this is your final reminder. Your payment is past due. Visit AlliantPlans.com to make a payment and avoid interruptions in your care. You may also receive communication by mail.
For help, text HELP. If you OBJECT AND DO NOT authorize receiving healthcare messages, text STOP. Msg&data rates may apply.
