Alliant Health Plans’ Response to Change Healthcare Connectivity Issues: Updates on Claims Submissions and Timely Filing
Alliant Health Plans has been monitoring the situation with Change Healthcare (CHC) and communicating with them regarding resolution. While they have begun to restore some connections, they have not yet restored the EDI connection with all payers, including Alliant Health Plans.
Claims Submissions
We continue to accept paper claims; however, the process of loading volumes of paper claims is time consuming. We have dedicated our resources to this process but our turnaround time on paper claims is requiring almost 30 days. We understand the impact this has on providers and continue to search for efficiencies.
Reminders for Paper Claim Submissions:
- Original Red/White forms are required
- Please avoid staples
- Handwritten claims cannot be accepted
- Service locations cannot be a PO Box
EDI Connectivity
We are actively exploring options for EDI connectivity outside of CHC. As soon as we have connectivity with any open clearinghouse, we will begin ingesting electronic claims and will update providers.
If you would like to explore direct connectivity with Alliant through your closed clearinghouse or revenue cycle management software, please reach out to Provider Relations by emailing ProviderRelations@AlliantPlans.com. In your request, please include contact information for your vendor so we may properly evaluate the potential connection.
Timely Filing Requirements
Alliant Health Plans will review timely filing requirements on a case-by-case basis and will allow extensions as appropriate. Please contact your Provider Engagement Liaison with specific questions.
