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Understanding My Insurance: Transparency Information

You may have questions about Alliant’s claims coverage, payments and benefits policies. We have put together information pages on the following topics to help you better understand your health plan.

Out-of-Network Liability and Balance Billing
Enrollee Claims Submission
Grace Period and Claims Payments Policy During Grace Period
Retroactive Denials of Claims
Member Overpayment and Refund Premium
Medical Necessity and Prior Authorization Timeframes and Member Responsibilities
Prescription Drug Exceptions Timeframes and Member Responsibilities
Explanation of Benefits (EOB)
Coordination of Benefits
Surprise Billing and Alliant Health Plans’ Response
Excluded Providers – PHCS Network

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    Alliant Health Plans is committed to maintaining a broad and varied provider network to offer our members. As a part of this process, we often experience changes in the network.  As of October 1, 2021, Emory Healthcare (facilities and providers) will be out of network for Alliant. For assistance finding an in-network, please utilize the Find a Provider feature on our website or call Customer Service at (866) 403-2785.

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