Member ID Cards: Temporary ID Cards Available During Transition to New ID Card Vendor

As part of our ongoing commitment to improving our services, we are transitioning to a new ID card vendor. While we are progressing steadily with this implementation, we expect to begin sending out standard ID cards from our new vendor in approximately 4 – 6 weeks.

Beginning today, we will move to an interim solution to fulfill members’ requests by providing a temporary ID card. Members can generate and request a temporary ID card by visiting their Member Portal or calling Client Services at (866) 403-2785.

ID Card Requests Through Portals

Member Portal:

• Members can access and download a temporary ID card from their portal. Alternatively, they can request a temporary ID card by calling Client Services at (866) 403-2785.
• The link to request a standard Member ID card has been temporarily removed. When the standard card is available, the link to request a standard Member ID card will be reinstated.

Broker Portal:

• The link to request a standard Member ID card remains active in the Broker Portal. However, please note that standard ID cards will not be mailed from the new ID card vendor for 4 – 6 weeks.
• Temporary ID cards can be accessed and downloaded through the Broker Portal. Please contact your Account Executive if you need a group’s temporary ID card in a bulk file.

Thank you for your understanding and patience as we complete this transition.