Alliant Health Plans receives 2024 Press Ganey Human Experience Pinnacle of Excellence Award

Alliant Health Plans receives 2024 Press Ganey Human Experience Pinnacle of Excellence Award

Alliant Health Plans is recognized as a leader in Member Experience within the healthcare industry for consecutive years, signifying the best practices businesses should consider implementing regarding patient care in a new year. January 20, 2025– Alliant Health Plans today announced that it has been named a 2024 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top…

Alliant Health Plans Introduces Updated Member ID Cards with New Pharmacy Information for 2025 Policies

Alliant Health Plans Introduces Updated Member ID Cards with New Pharmacy Information for 2025 Policies

Alliant Health Plans Introduces Updated Member ID Cards with New Pharmacy Information for 2025 Policies Dalton, GA – Alliant Health Plans is reminding members to use their newly issued 2025 Member ID cards at the pharmacy to ensure seamless processing of their prescription claims. These updated cards feature new Rx BIN and PCN numbers, which are critical for accurate pharmacy claims submission and approval. Failure to provide the new ID card may result in rejected pharmacy claims. Members are encouraged…

Alliant Health Plans ha restablecido oficialmente la conexión con Change Healthcare (CHC)

Alliant Health Plans ha restablecido oficialmente la conexión con Change Healthcare (CHC).(Lista de pagadores conectados de CHC) Presentación electrónica de reclamaciones Alliant está recibiendo ahora los datos de las reclamaciones electrónicas, por lo que su centro de compensación puede reanudar el envío de información sobre reclamaciones para su presentación electrónica. Estamos aumentando la frecuencia de los ciclos de pago en un futuro previsible con el fin de entregar más rápidamente el pago a los proveedores. Remesas electrónicas CHC está ingestando…

Alliant Health Plans’ Response to Change Healthcare Connectivity Issues: Updates on Claims Submissions and Timely Filing

Alliant Health Plans has been monitoring the situation with Change Healthcare (CHC) and communicating with them regarding resolution.  While they have begun to restore some connections, they have not yet restored the EDI connection with all payers, including Alliant Health Plans. Claims SubmissionsWe continue to accept paper claims; however, the process of loading volumes of paper claims is time consuming.  We have dedicated our resources to this process but our turnaround time on paper claims is requiring almost 30 days. …

Change Healthcare (CHC), owned by United Healthcare and Optum, discovered its systems were under cyberattack

Change Healthcare (CHC), owned by United Healthcare and Optum, discovered its systems were under cyberattack

On February 21, 2024, Change Healthcare (CHC), owned by United Healthcare and Optum, discovered its systems were under cyberattack, resulting in disruption in service to its health plan and medical provider clients. Alliant Health Plans (Alliant) uses Change Healthcare for its clearinghouse and electronic eligibility verification (270/271 feeds). The following functions managed by CHC are non-operational at this time: We are actively working to find solutions to replace the services handled by CHC. In the meantime, Alliant Health Plans has…